Surga33 takes the privacy and security of every player's personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All data is transmitted through secure channels with 256-bit encryption
Your personal data is never sold or rented to any third party
Our operations comply with Malaysia's Personal Data Protection Act 2010
You have the right to access, correct, and request the deletion of your data
Welcome to the Surga33 Privacy Policy. This document sets out Surga33's ("we", "Platform") commitment to protecting your privacy and personal data as a player or user of our platform at surga33.ws.
Surga33 takes the trust you place in us when sharing your personal information with the utmost seriousness. We understand that for most Malaysian players, privacy is not merely a legal requirement — it is a fundamental right that deserves to be respected. That is why we have built our systems and processes with privacy as the foundation, not as an afterthought.
This Privacy Policy applies to all personal information we collect through:
By using the Surga33 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please contact us before continuing to use the platform.
This Privacy Policy should be read together with Terms & Conditions Surga33 forms part of the overall agreement between you and our platform.
Surga33 only collects data that is genuinely necessary to provide our services to you. The following are the categories of information we collect:
A. Information You Provide Directly:
B. Automatically Collected Information:
| Data Category | Primary Purpose | Required? |
|---|---|---|
| Name & Date of Birth | Identity & age verification | Yes |
| Phone Number | Account verification & OTP | Yes |
| Payment Information | Deposits & withdrawals | Yes |
| IP Address & Device | Security & fraud prevention | Yes |
| Game History | Responsible gambling & support | Auto |
| Optional Cookies | User experience improvement | Preferences |
Surga33 uses your personal data solely for lawful, transparent purposes that are limited to what is necessary for the platform's operations. The following are the specific purposes for which your data is used:
Surga33 does not use your data to make automated decisions that materially affect your rights or interests without human involvement. All significant decisions — such as account closures or withdrawal rejections — are reviewed by our team.
Surga33 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). These bases are:
Surga33 does not sell, rent, or trade your personal data to any third party for their marketing purposes. This is a core principle we have never compromised on since the very first day our platform launched.
However, there are limited situations where we may need to share your data with trusted third parties, solely to enable us to provide our services to you:
All third parties we work with are required to sign data protection agreements ensuring they handle your data to a standard no less stringent than this Surga33 Privacy Policy.
Surga33 invests seriously in security infrastructure to protect your personal data from unauthorised access, loss, misuse, or disclosure. The security measures we have in place include:
While we take every reasonable step to protect your data, no system can be guaranteed 100% secure. You are also responsible for safeguarding your Surga33 account password and login credentials from others.
Surga33 retains your personal data only for as long as it is needed for the purposes it was collected, or as required by applicable law. The following are general guidelines for our retention periods:
Once the applicable retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Surga33 uses cookies and similar tracking technologies to enhance your experience on the platform and ensure its core functions operate correctly. The types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality and security of your Surga33 account. Analytical and performance cookies are optional and can be turned off without impacting core functionality.
As a data subject, you have the following rights under Malaysia's PDPA regarding the personal data we hold about you. Surga33 is committed to respecting and facilitating the exercise of all these rights:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 working days.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Simple updates can be made directly through your account settings.
You may request deletion of your personal data under certain circumstances. Please note that we may need to retain certain data to fulfil our legal obligations.
You may withdraw your marketing consent at any time via the unsubscribe link in our emails or by contacting our support team. Withdrawal does not affect the validity of any processing carried out prior to that point.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform operator where applicable.
To exercise any of the above rights, please contact the Surga33 privacy team by email at privacy@surga33.ws or via the in-platform live chat. We will verify your identity before processing any data-related requests.
Surga33 strictly does not collect or process personal data from individuals under the age of 18. Our platform is exclusively for adults, and we take this responsibility seriously.
We apply an age verification process during registration and KYC checks to ensure all users meet the minimum age requirement. Should we discover that a minor's data has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe your child under the age of 18 has registered a Surga33 account, please contact us immediately at support@surga33.ws so that we may take the appropriate action.
Surga33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, industry practices, or our operations. When we make material changes to this policy, we will:
Your continued use of the Surga33 platform after any amendments take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
For highly material changes that may significantly affect your privacy rights, Surga33 will provide at least 30 days' notice before the changes take effect, giving you sufficient time to review and make an informed decision.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Surga33 handles your personal data, please do not hesitate to reach us through the following channels:
The Surga33 privacy team will endeavour to respond to all enquiries within 14 working days. For more complex matters, we will keep you informed of a realistic resolution timeline.
Surga33 also complies with reporting obligations under Malaysia's PDPA. In the event of a data breach that may pose a risk to your rights or freedoms, we will notify you and the relevant authorities within the timeframe required by law.
Six layers of protection keeping your personal data secure at all times
All data transmitted between your device and Surga33's servers — including login credentials, transaction data, and game records — is protected by the same encryption standards used by leading financial institutions.
Surga33 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every instance of data processing has a valid legal basis, and you are informed of the purpose for which your data is used.
Surga33 has never sold, rented, or traded your personal data to advertisers, data brokers, or any third party for their own marketing purposes — and we never will.
Surga33's automated security monitoring system operates around the clock, detecting any suspicious activity or unauthorised access attempts and responding immediately to protect your account.
You may access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our privacy team. You are always in control.
Surga33's security and privacy infrastructure is regularly assessed by qualified independent auditors to ensure your data protection consistently meets or exceeds current industry standards.
With 256-bit SSL protection, Malaysia PDPA compliance, and our commitment to privacy, you can enjoy over 500 Surga33 games with complete peace of mind.
For players aged 18 and above only · Play responsibly